Frequently Asked Questions
Below are the most frequently asked questions. Is your question not among the frequently asked questions? Please feel free to contact the MyRobo Team. We are happy to help you!
Products & Orders
My desired product is no longer in stock, what now?
If a product is not in stock, you can always contact our customer service. They will be happy to check for you when the product will arrive again or create a pre-order for you so that the product will be sent to you as soon as it arrives.
Our customer service is best reached via our contact form .
How can I change/cancel my order?
Ordered the wrong one too quickly or accidentally? That can be annoying, but it is not immediately a problem. We keep our delivery times as short as possible and prepare your order for shipment as quickly as possible.
If you would like an adjustment, please contact us directly via the contact form and we will try to change or cancel your order.
I have not received an order confirmation, is that correct?
You will receive a confirmation of your order from us within a few minutes after placing your order. If you have not received anything, first check your account. Unfortunately, it sometimes happens that this email ends up in your junk or spam box. If you cannot find anything in either option, please contact our customer service, they will immediately check for you whether the order has been received in good order.
I have not received an invoice, what now?
As soon as your order has been shipped, you will receive the invoice for your order from us. If you have not received anything after receiving your order, we advise you to check your spam folder. If there is nothing there, please contact us and we will find out and solve it for you.
Shipping & Returns
How is my order shipped?
To save the environment, we try to package our products in the smallest possible packaging. Part of our range fits in a letterbox packaging. Larger/multiple items are packed in a box.
The packages are then sent with the most suitable delivery service. This is not only good for the planet, but you will also receive your package the fastest!
Can I track my order via Track&Trace?
As soon as your order has been shipped, you will receive a Track&Trace code by email for all parcel shipments. This email will contain instructions for tracking your package.
You can also track your order in your account.
What is the expected delivery time of my order?
If you order in-stock products on working days, we will ship them in principle the same day , in accordance with our shipping policy . These are usually delivered the next day.
We advise you to order on time in November & December. This is a busy period for carriers. Delivery times may be longer than normal. Unfortunately we have no influence on this.
What are the shipping costs?
Shipping costs are determined depending on the composition of your order. Details can be found in our shipping policy.
How can I return items?
For details on returning your items, please refer to our current returns policy .
Will I also get my shipping costs back?
Orders for which shipping costs have been paid will not be refunded.
If you have placed an order in accordance with our shipping policy in which we pay the shipping costs, the entire invoice amount (or partly if only a part of the order has been returned) will be refunded in the event of a return. The costs for return shipping will not be reimbursed.